Privacy Policy

1. Introduction

Stagewise Software Solutions Pvt. Ltd. ("Stagewise," "we," "our," or "us") strives to protect your privacy and maintain the security of your personal information to the best of our ability. This Privacy Policy outlines our general approach to collecting, using, disclosing, and safeguarding your information when you use our cloud-based business management software platform and related services (collectively, the "Service").

By using our Service, you acknowledge and agree to the data practices described in this Privacy Policy. We endeavor to comply with applicable data protection laws and regulations to the extent practicable.

2. Information We Collect

2.1 Personal Information

We may collect various types of personal information, which may include:

• Name, email address, and contact information
• Company name and business details
• User credentials and authentication data
• Payment and billing information
• Communication preferences

2.2 Business Data

As part of our Service, we may process various types of business data, such as:

• Employee information (for payroll and attendance features)
• Project and task data
• Sales and purchase records
• Customer and vendor information
• Financial and accounting data
• Service and maintenance records

2.3 Technical Information

We may automatically collect certain technical information, including:

• IP addresses and device information
• Browser type and version
• Operating system details
• Usage patterns and analytics data
• Error logs and performance metrics

3. How We Use Your Information

We generally use the collected information for purposes such as:

• Providing and maintaining our Service
• Processing transactions and managing billing
• Communicating with you about service updates and support
• Improving our Service and developing new features
• Maintaining security and preventing fraud
• Complying with legal obligations
• Providing customer support and technical assistance
• Sending marketing communications (with your consent)

4. Data Security

We implement various security measures to help protect your data, which may include:

• Private Cloud Infrastructure: We generally store data on our private cloud servers with client isolation measures
• Encryption: We typically use encryption for data in transit and at rest using industry-standard protocols
• Access Controls: We implement access controls and authentication mechanisms
• Security Assessments: We may conduct periodic security assessments
• Data Backup: We generally maintain backup procedures for disaster recovery
• Employee Training: Our staff typically receives security training
• Incident Response: We have procedures for handling security incidents

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We generally do not sell, trade, or rent your personal information to third parties. We may share your information in certain circumstances, such as:

• With Your Consent: When you explicitly authorize us to share your information
• Service Providers: With trusted third-party service providers who assist us in operating our Service
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our users

We generally require third-party service providers to maintain confidentiality and security of your information, though we cannot guarantee their compliance.

6. Data Retention

We generally retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: Data is typically retained while your account is active
• Account Termination: After account termination, we may retain data for a reasonable period to allow for potential reactivation
• Legal Requirements: We may retain certain information longer if required by law
• Backup Data: Backup copies may be retained for disaster recovery purposes

After the retention period, we will generally attempt to securely delete or anonymize your data, though we cannot guarantee complete deletion.

7. Your Rights

You may have certain rights regarding your personal information, subject to applicable law:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing of your personal information
• Withdrawal of Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided at the end of this policy. We will attempt to respond to reasonable requests within a reasonable timeframe.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Generally required for basic functionality of our Service
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences
• Security Cookies: Help maintain the security of our Service

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our Service.

9. International Data Transfers

Our Service is primarily hosted in India. However, some of our service providers may be located in other countries. When we transfer your data internationally, we generally attempt to ensure:

• Adequate protection measures are in place
• Compliance with applicable data protection laws
• Appropriate safeguards for cross-border transfers
• Monitoring of data transfer practices

10. Children's Privacy

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will attempt to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will generally notify you of any material changes by:

• Posting the updated policy on this page
• Sending you an email notification
• Displaying a notice within our Service

Your continued use of our Service after any changes generally constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Grievance Officer

In accordance with Indian data protection regulations, we have appointed a Grievance Officer to address your concerns:

We will attempt to respond to your grievance within a reasonable timeframe, typically within 30 days of receiving it.