Terms of Service

1. Introduction

Welcome to Stagewise Software Solutions Pvt. Ltd. ("Stagewise," "we," "our," or "us"). These Terms of Service ("Terms") generally govern your use of our cloud-based business management software platform and related services (collectively, the "Service").

By accessing or using our Service, you acknowledge and agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Service Description

Stagewise provides a SaaS platform for business management, which may include features such as:

• Payroll and attendance management
• Project management and tracking
• Task and ticketing systems
• Sales and purchase management
• AMC and repairs tracking
• Leads and quotation management
• Field service management

Our Service is generally hosted on private cloud infrastructure with client data isolation measures to help maintain security and privacy.

3. User Accounts and Registration

To access certain features of our Service, you may need to create an account. You generally agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for activities under your account
• Notify us of any unauthorized use of your account

4. Acceptable Use Policy

You generally agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems or other users' data
• Use the Service for any illegal or unauthorized purpose
• Interfere with or disrupt the Service or servers
• Reverse engineer, decompile, or disassemble any part of the Service

5. Data Security and Privacy

We strive to protect your data and maintain your privacy:

• Client data is generally stored in isolated environments on our private cloud infrastructure
• We implement various security measures to help protect your data
• Access to your data is typically controlled and logged
• We endeavor to comply with applicable data protection laws and regulations
• Your data is generally not shared with third parties without your explicit consent

For detailed information about how we handle your data, please refer to our Privacy Policy.

6. Service Availability

We strive to maintain service availability but cannot guarantee uninterrupted access:

• We may perform scheduled maintenance with reasonable notice
• Service may be temporarily unavailable due to technical issues
• We are generally not liable for damages resulting from service interruptions
• We will use reasonable efforts to restore service as quickly as possible

7. Intellectual Property Rights

The Service and its original content, features, and functionality are generally owned by Stagewise and may be protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You generally retain ownership of any content you upload to the Service, but you grant us a license to use, store, and process such content to provide the Service.

8. Payment Terms

Subscription fees are typically billed in advance on a monthly or annual basis:

• All fees are generally non-refundable except as required by law
• We may change our pricing with reasonable notice
• Failure to pay may result in service suspension or termination
• All payments are subject to applicable taxes

9. Limitation of Liability

To the maximum extent permitted by law, Stagewise shall generally not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our total liability to you for any claims arising from these Terms or your use of the Service shall generally not exceed the amount you paid us in the 12 months preceding the claim.

10. Termination

Either party may generally terminate this agreement:

• You may cancel your subscription at any time through your account settings
• We may terminate your access for violation of these Terms
• Upon termination, your access to the Service will generally cease
• We may retain your data for a reasonable period after termination, after which it may be deleted

11. Governing Law

These Terms shall generally be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of the Service shall generally be subject to the jurisdiction of the courts in Vadodara, Gujarat, India.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will generally notify you of any material changes by:

• Posting the new Terms on this page
• Sending you an email notification
• Displaying a notice within the Service

Your continued use of the Service after any changes generally constitutes acceptance of the new Terms.

13. Contact Information

If you have any questions about these Terms, please contact us: