Refund Policy

1. Our Commitment to Service Excellence

At Stagewise Software Solutions Pvt. Ltd., we are dedicated to providing exceptional business management solutions that help streamline your operations and drive growth. We invest significant time, resources, and expertise into every client relationship to ensure a smooth and successful implementation of our platform.

We understand that choosing the right business management platform is an important decision, and we work closely with each client to ensure our solution meets their specific needs and expectations.

2. Understanding Our Service Model

Stagewise operates as a service-based business, which means that from the moment you engage with us, we begin investing substantial resources into your success:

• Dedicated Setup & Configuration: Each client receives a personalized setup process tailored to their specific business requirements
• Data Migration Services: We invest significant time and technical expertise in migrating your existing business data, ensuring accuracy and maintaining data integrity throughout the process
• Custom Server Infrastructure: We provision dedicated server resources with complete isolation for your business, ensuring maximum security and performance
• Training & Onboarding: Our team provides comprehensive training to help your team effectively utilize all platform features
• Ongoing Support: We offer continuous technical support and assistance to ensure smooth operations

These services are provided immediately upon engagement and represent a significant investment of our time, expertise, and infrastructure resources.

3. Refund Policy

This policy applies to all subscription plans, including:

• Monthly subscription fees
• Annual subscription fees
• Setup and migration fees
• Configuration and customization charges
• Any other service-related fees

4. Why This Policy Exists

Our refund policy is designed to reflect the nature of our service-based business model:

5. Before You Subscribe

We encourage you to make an informed decision before subscribing to our service. To help you evaluate whether Stagewise is the right fit for your business, we offer:

• Detailed Product Information: Comprehensive information about all features and capabilities on our website
• Consultation Services: Opportunity to discuss your specific requirements with our team before committing
• Feature Demonstrations: Detailed walkthroughs of key features and functionalities
• Transparent Pricing: Clear and upfront pricing information with no hidden charges
• Customer Support: Our team is available to answer any questions you may have before making a decision

We recommend taking advantage of these resources to ensure Stagewise aligns with your business needs and expectations before proceeding with a subscription.

6. Our Commitment to Your Success

While we cannot offer refunds due to the nature of our service-based business, we are committed to ensuring your satisfaction and success:

• Dedicated Support: Our team is available to address any concerns, answer questions, and provide assistance throughout your subscription period
• Continuous Improvement: We regularly update and enhance our platform based on client feedback and industry best practices
• Flexible Solutions: We work with you to customize and configure the platform to best meet your evolving business needs
• Transparent Communication: We maintain open lines of communication to address any issues promptly and effectively

If you experience any challenges or have concerns about the service, we encourage you to reach out to our support team. We are committed to working with you to find solutions that meet your needs.

7. Subscription Cancellation

While subscription fees are non-refundable, you may cancel your subscription at any time:

• You can cancel your subscription through your account settings or by contacting our support team
• Cancellation will take effect at the end of your current billing period
• You will continue to have access to the service until the end of the paid period
• No additional charges will be applied after cancellation

Please note that cancellation does not entitle you to a refund for any fees already paid, as the services have already been rendered.

8. Legal Exceptions

This refund policy does not affect your statutory rights as a consumer. If you are located in a jurisdiction that provides for mandatory refund rights under applicable consumer protection laws, those rights will apply.

In the unlikely event of a service failure on our part that prevents you from accessing the core functionality of the platform for an extended period, we will work with you to find an appropriate resolution, which may include service credits or other remedies as appropriate.

9. Questions About This Policy

If you have any questions about this Refund Policy or would like to discuss your specific situation, please don't hesitate to contact us:

10. Changes to This Policy

We reserve the right to update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page
• Sending you an email notification
• Displaying a notice within our Service

The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically to stay informed about our refund practices.