Field service management software from complaint to settlement
Log the complaint, assign an engineer, track the visit with photos, take feedback and settle the day's collections.
How It Works
How field service management works
Simple workflows that match how you actually work.
Service Requests
Receive AMC requests and client calls for service
Create Tickets
Generate tickets from service requests automatically
Delegate & Assign
Delegate tickets and assign to qualified technicians
Complete & Review
Complete service and review with quality assurance
Key Features
Complete Field Service Management Features
EOD Settlements
Close each day properly with end-of-day settlements. Track all transactions, outstanding amounts, and payment methods so you know exactly where your money stands.
Department Delegation
Assign work the way your business actually operates. Pass tasks from managers to department heads and then to the right employees without losing track of who's doing what.
Field Management Tasks with Geolocation
Know where your field team is and what they're working on. Track technician locations and service areas to ensure efficient field operations and better customer service.
FSM Before After Photographs
Document work quality with before and after photos. Keep visual records of service results and provide clear evidence of work completion for customer satisfaction.
Customer Feedbacks
Collect customer feedback to improve your service. Track satisfaction ratings and maintain good customer relationships by understanding what works and what doesn't.
Field service management FAQs
- What does field service management software do?
- It turns customer complaints into tickets that the service head assigns to engineers, then tracks each visit — check-in, photos, work done and payment — in a mobile app.
- How do I know the technician reached the site?
- Check-in is geo-fenced: the app accepts it only inside the customer location's radius.
- Can technicians collect payments?
- Yes. Payments are recorded against each job, and every day closes with an end-of-day settlement by payment method.
- Can customers give feedback?
- Yes. A team member takes the customer's feedback after each job and records a rating, so you can track satisfaction over time.
- Is there an app for Android and iPhone?
- Yes. Technicians use the Stagewise ERP app on Android or iOS.
Ready to Optimize Your Field Operations?
Book a demo and see your technicians, visits and settlements in one place.