Field Service & Maintenance

After-sales service software without the scramble

Route every service call to the nearest qualified technician, keep it within SLA, and bill what the AMC doesn't cover.

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After-sales service dispatch in Vadodara: a split AC in Alkapuri, a passenger lift in Fatehgunj and an RO plant in Sayajigunj are each assigned to the nearest technician with the right skill — HVAC 2.1 km away, lift 1.4 km away rather than 6.8 km, RO 3.0 km away. All three stay within SLA; two visits are covered by AMC and one is billable at ₹1,850.

Built for service companies

  • HVAC & refrigeration
  • Lifts & escalators
  • RO & water treatment
  • Solar
  • Fire & safety
  • IT hardware
  • Home appliances
  • Biomedical equipment

The Problem

Where service teams lose time

Tickets come from everywhere

Calls, WhatsApp, email — requests vanish between teams and customers chase for updates.

Technician dispatch is manual

Who's free? Who's nearest? Who's qualified? It all happens over phone calls and guesswork.

AMC renewals fall through the cracks

Contracts expire without anyone noticing; warranty and billing boundaries get blurred.

No proof of visit

Did the technician actually reach the site? How long did he spend? Customer disputes are hard to defend.

The Solution

What the after-sales service software covers

1

Unified ticketing inbox

Capture every service request regardless of channel, assign ownership, track status and SLA from one screen.

Explore Task & Ticketing
2

Smart dispatch with live location

See each technician's live location and dispatch the nearest qualified engineer, so customers get a realistic ETA.

Explore Geo Tracking
3

Complete AMC lifecycle

Contracts, preventive schedules, renewal reminders and per-unit repair history, with tickets created from the AMC schedule.

Explore AMC & Repairs
4

Proof-of-service workflow

Geo-fenced check-in, before and after photos, customer sign-off and payment collection — from the technician app.

Explore Field Service Management

The Impact

What service companies get

50%
faster first response
95%
on-time SLA compliance
100%
AMC renewals tracked
0
disputed service visits

After-sales service software FAQs

What does the after-sales service software cover?
Service requests, technician dispatch, AMC contracts and renewals, and proof of every visit — from the office to the technician's phone.
How is the right technician chosen?
Stagewise ERP suggests the nearest qualified technician based on live location and current workload.
Can we separate AMC-covered work from billable work?
Yes. Contracts sit alongside service tickets, and visits and spare parts outside the AMC are billed.
How do we prove a technician visited?
Check-in is geo-fenced, and the technician adds before and after photos and the customer's sign-off from the app.
What does it cost?
₹999 per user per month, minimum 20 users, with every module included.

Ready to run your field service business on Stagewise?

Book a walkthrough tailored to your workflow. We'll map your daily operations onto Stagewise and show you exactly how it fits.

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